Policies

Privacy Policy

Information notice on the processing of personal data pursuant to Regulation (EU) 679/2016

Purposes of the processing of personal data

Agriturismo Marilena la Casella, loc. la Casella di San Martino, Lisciano Niccone (PG), Tel. +39 339 4513245, guarantees the protection of personal data pursuant to EU Regulation no. 679/2016 (General Data Protection Regulation - GDPR) and Legislative Decree no. 196/2003 (Personal Data Protection Code), in accordance with the following information notice. Personal data are processed in order to provide the services duly described on the website by Agriturismo Marilena la Casella. The processing of the data collected, in compliance with the applicable legislation, is based on respect for the principles of fairness, lawfulness and transparency, as well as accuracy, integrity, confidentiality and accountability set out in Article 5 of EU Regulation no. 679/2016.

Data Controller and processing methods

Agriturismo Marilena la Casella, loc. la Casella di San Martino, Lisciano Niccone (PG), in the person of Davide Ciambelli as Data Controller, collects and processes your personal data, provided upon registration and any data collected for the supply of the specific services you may request, by paper, automated and electronic means and according to logics strictly related to the purposes of providing the services described on the website. The personal data processed consist of an identifier such as first name, last name, location data, number and email address (OPTIONAL). "Agriturismo Marilena la Casella" has appointed within its organisation the Data Processor and states that the processing of personal data is carried out with the utmost guarantee of confidentiality and security of the user's information and in compliance with the rules and security measures adopted by the company itself. The Data Controller and, depending on the service requested, the Data Processors keep a log of the connections/browsing carried out by you, in order to respond to any requests from the judicial authority or from any other public body entitled to request such a log.

Data retention

In application of Article 5 of EU Regulation no. 679/2016 (GDPR), your data will be stored in accordance with the principles of data minimisation and storage limitation set out in points (c) and (e) of the aforementioned provision.

Consequences of failure to provide data and failure to consent to processing

Providing your personal data is always optional; however, if the data marked as "mandatory" in the forms and in any collection templates are not provided, the Service or part of it will not be supplied and you will not benefit from the opportunities mentioned above. Providing the data not marked as "mandatory" will allow you, subject to any consent required by law, to benefit from the specific services for which such data are subsequently marked as "mandatory", sparing the user from having to provide them each time they are needed for the services requested. Failure to provide them will therefore make it impossible to supply the services that require them. Without express consent to the use of email, fax and telephone for advertising or direct sales purposes, these tools will not be used for that purpose.

Your rights

As a data subject, the user may always exercise the rights established by Articles 15-22 of EU Regulation no. 679/2016, with the right to withdraw consent at any time without affecting the lawfulness of processing based on consent given before its withdrawal.

Specifically, the user may exercise the right to request from the Data Controller access to personal data pursuant to Article 15 of EU Regulation no. 679/2016, the right to request their rectification, erasure or restriction of processing pursuant to Articles 16-18 of EU Regulation no. 679/2016, as well as the right to obtain the portability of the data concerning him or her in the cases provided for by Article 20 of EU Regulation no. 679/2016.

The data subject may also object to the processing of his or her data pursuant to Article 21 of EU Regulation no. 679/2016 for commercial or advertising information purposes, and request the complete and updated list of all Data Processors by writing to info [at] marilenalacasella [dot] com.

Complaint to the Data Protection Authority (Garante per la protezione dei dati personali)

Pursuant to Article 77 of EU Regulation no. 679/2016, without prejudice to any other administrative or judicial remedy, if the data subject considers that the processing concerning him or her infringes this Regulation, he or she has the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement. The user may also exercise the right to bring proceedings before the competent courts under Article 79 of EU Regulation no. 679/2016 if he or she considers that his or her rights under this Regulation have been infringed as a result of processing.

Persons who may become aware of your data (recipients of personal data)

Personal data collected through registrations may be processed by persons in charge of processing who manage the requested services, authorised by the Data Controller to process personal data pursuant to Articles 29 of EU Regulation 679/2016 and 2-quaterdecies of Legislative Decree no. 196/2003 (and by the Data Processors). This information notice may be supplemented by further information notices following the request for specific services.

Persons to whom your personal data may be disclosed in Italy

Personal data may be disclosed to third parties to fulfil legal obligations, to comply with orders from public authorities or to exercise a right in legal proceedings.

Cancellation Policy Agriturismo

Payments and Confirmation

  • Standard booking: Confirmed upon receipt of a deposit equal to 30% of the total.
  • High season and special nights: For high/very high season periods and for special nights (holidays, events), the booking is confirmed only upon receipt of the full balance (100% of the amount).
  • Accepted methods: PayPal, credit card, bank transfer or Postepay top-up.

Cancellation Policy

In case of cancellation, the amount due and the right to a Voucher vary according to the cancellation date:

  • Up to 30 days before arrival: No monetary penalty. The deposit already paid is converted into a Voucher valid for 12 months.
  • Between 30 days and 3 days before arrival (Holiday Saver Zone): The penalty is 100% of the total amount. How to recover your money: To avoid losing what you have paid, the entire booking amount is converted into a Voucher (valid for 12 months).
    Please note: If at the time of cancellation you had paid only the 30% deposit, you will have to pay the remaining amount in order to activate the Voucher. If the balance is not paid, the deposit will be lost and you will not be entitled to any Voucher.
  • Less than 3 days before arrival (Late cancellation): In case of cancellation in the last 3 days or failure to arrive, the entire amount (100%) is retained as a final penalty. In this case no Voucher is issued.

Early departure

In case of early departure, the total amount of the booked stay must be paid, including extra services.

Cancellation Policy Glamping

The booking is confirmed upon receipt of payment equal to 100% of the total amount. You can pay by PayPal, bank transfer or Postepay top-up. If for any reason you decide to cancel or move your stay, the following conditions will apply (except for special agreements):

  • Request made at least 30 days before the expected arrival date: you can choose a new arrival date at no additional cost, within 7 days of your cancellation or rescheduling request.
  • Request made less than 30 days before the expected arrival date: you can choose a new arrival date by paying a supplement of 99.00 EUR, within 1 day of your cancellation or rescheduling request.

Please note

The same conditions also apply to vouchers and gift cards.

In all cases we do not issue refunds: the amount paid is retained but remains available to you for a new stay, to be used within 12 months from the date of purchase of the experience (or of the gift card).

Early departure

In case of early departure, the total amount of the booked stay must be paid, including extra services.